Account & Verification

Registration

The form asks for your first and last name, date of birth, email address, a password, and your address, town and postcode. Please enter them exactly as they appear on your ID and bank statements. A nickname or an old address is the most common reason a check fails.

You can hold one Fruity King account. It is for your own use and can't be shared, sold or run for someone else. If we find a second account, we close it and keep the older one.

You also accept the Terms and Conditions and confirm that you have read the Privacy Policy. Marketing emails are a separate, optional tick box, and you can change your mind in Profile at any time.

18+ only

It is illegal for anyone under 18 to gamble in Great Britain. The registration form rejects dates of birth under 18, and the ID check confirms it. If we find that an account belongs to someone under 18, we close it, void any bets and return deposits to the card they came from.

Email verification

After you register we send a one-time activation link. It works once and expires after 48 hours. Until you click it, the account exists but you can't log in. If the email doesn't arrive, check spam, then use Send a new link on the login page.

Identity verification

Upload a clear photo or scan of one of these in My Account → Verification:

• a current passport (the photo page)
• a UK photocard driving licence (front)
• a national identity card (front and back)

All four corners should be in the picture, with no glare over the text or photo. JPG, PNG and PDF files up to 8 MB are accepted.

Proof of address

A document from the last three months showing your name and the address you registered with: a bank or building society statement, a gas, electricity, water or landline bill, or a council tax bill. Mobile phone bills and screenshots of online banking are not accepted.

If you move house, update the address in Profile. We will ask for a new proof of address before your next withdrawal.

Payment verification

Occasionally we need to confirm that a card belongs to you. We will email to ask for a photo of the front of the card with the middle eight digits and the security code on the back covered. Never send us your full card number.

Verification statuses

My Account shows one of three statuses:

Required

We haven't received documents yet, or the ones we had are no longer valid. You can't deposit or play until you upload them.

Pending

Documents are with our team. Most checks finish within one working day; we email you either way.

Verified

Checks are complete. Deposits, games, bingo and bets are all open to you.

If a document is rejected, the status goes back to Required and the email explains why.