Support
Contact & Complaints
Send us a message using the form, or email the right team directly. If something has gone wrong, the complaints procedure below explains what happens next and how long each step takes.
Support
support@fruityking.co
Accounts, payments, games, bets and complaints
Privacy
privacy@fruityking.co
Data requests and data protection questions
Postal address
ProgressPlay LimitedKolonakiou 26, Office No.18
Agios Athanasios
Limassol
4103
Cyprus
Send a message
Complaint procedure
We would rather put a problem right than have you leave unhappy. Here is how a complaint is handled.
- 1Tell usUse the form above with the subject Complaint, or email support@fruityking.co. Say what happened, when, and what you would like us to do. Include references for any bet, game round or payment.
- 2We acknowledge itYou get a complaint reference by email straight away, and a named member of the team looks into it.
- 3First responseWe aim to reply in full within 5 working days. If we need more time, we tell you why.
- 4Final decisionIf you are not satisfied, reply and ask for it to be reviewed by a manager. You will receive our final decision, in writing, no later than 8 weeks after we first received the complaint.
Further escalation
If you disagree with our final decision, or 8 weeks have passed without one, you can refer the dispute to the Independent Betting Adjudication Service (IBAS). IBAS is free to use, independent of Fruity King, and approved by the Gambling Commission as an alternative dispute resolution provider. Its decision is binding on us.
Independent Betting Adjudication Service · ibas-uk.com
The Gambling Commission does not resolve individual disputes, but you can tell it if you think we are not meeting the conditions of our licence, at gamblingcommission.gov.uk.