Terms and Conditions

1. Who we are

1.1 Fruity King (the "Site") is operated by ProgressPlay Limited ("we", "us"), whose head office is at Kolonakiou 26, Office No.18, Agios Athanasios, Limassol, 4103, Cyprus.

1.2 We are licensed and regulated in Great Britain by the Gambling Commission under account number 39335, remote operating licence 039335-R-319313-021, for Casino Remote, Bingo Remote, General Betting Standard – Real Event Remote.

1.3 You can contact us at support@fruityking.co.

2. Your agreement

2.1 By opening an account you agree to these Terms and Conditions, the Betting Rules, the Privacy Policy and the Cookie Policy. Together these form the agreement between you and us.

2.2 Individual games have their own rules, shown inside each game. If a game's rules conflict with these terms on how that game is played or paid, the game rules apply.

2.3 If the Betting Rules conflict with these terms on how a sports bet is accepted or settled, the Betting Rules apply.

3. Eligibility

3.1 You may only open an account if you are 18 or older, live in Great Britain, and are acting for yourself.

3.2 You may not open an account if you are self-excluded from Fruity King or registered with GAMSTOP, or if you work for us or a company in our group or for a supplier with access to our systems.

3.3 It is your responsibility to make sure that gambling is legal for you where you are when you use the Site. Using the Site from outside Great Britain, including through a VPN, is not permitted.

4. Your account

4.1 You may hold one account. The details you give when registering must be true, complete and your own. You must keep them up to date.

4.2 A new account must be activated through the link sent to your email address before it can be used.

4.3 Keep your password private. Anything done on your account after a correct login is treated as done by you, unless you told us beforehand that your details had been compromised.

4.4 Your account holds one balance, which is used for casino games, bingo tickets and sports bets alike. All balances are in pounds sterling.

5. Verification

5.1 We must verify your name, date of birth and address before you can deposit or gamble. We do this with the documents you upload and, where appropriate, electronic checks with credit reference and fraud prevention agencies. These checks do not affect your credit score.

5.2 We may ask for further documents at any time, including proof of payment method ownership and information about the source of your funds. Until we receive and accept them, we may restrict deposits, gambling or withdrawals.

5.3 If we cannot verify you, or discover that information you gave us was false, we may close the account. Where we find that the account holder is under 18, we will void all gambling and return deposits.

6. Deposits

6.1 You may deposit only with payment methods listed on the Payments page and registered in your own name. Credit cards and credit-based e-wallets are not accepted.

6.2 The minimum deposit is £10.00 and the maximum single deposit is £5,000.00. Any deposit limit you have set applies.

6.3 Deposits must come from money that belongs to you and is not the proceeds of crime. We may report suspicious activity to the relevant authorities and are not permitted to tell you if we do.

6.4 If a deposit is charged back or reversed, we may suspend the account and recover the amount, together with any winnings made with it.

7. Withdrawals

7.1 You may withdraw your balance at any time, subject to verification and the minimum withdrawal of £10.00. Withdrawals are paid to the payment method used to deposit wherever possible.

7.2 We aim to review withdrawal requests within one working day. A request can be cancelled by you while it is Pending.

7.3 We do not charge for withdrawals. We will never ask you to gamble a deposit a set number of times before you can withdraw it.

8. Protection of customer funds

8.1 We hold customer funds in accounts separate from our business accounts. This meets the Gambling Commission's requirements for medium protection. It means that, in the event of insolvency, customer funds may not be fully protected. For more information, see the Gambling Commission's page on the protection of customer funds.

9. Casino games

9.1 Casino games are supplied by third-party providers. Results are produced by the provider's random number generator, or for live tables by the physical equipment in the studio, and are final.

9.2 The return to player figure and full rules for each game are available in the game. Stakes are deducted from your balance when a round starts, and winnings are added when it ends.

9.3 If a round is interrupted, it will be completed or restored according to the provider's rules, usually the next time you open the game.

9.4 The maximum amount paid on any single casino round is set out in the rules of that game.

10. Bingo

10.1 Tickets are bought from your balance for a specific game in a specific room. Once the first number has been called, tickets cannot be refunded.

10.2 Prizes are based on ticket sales for that game unless the room states a fixed prize. Where more than one ticket completes a pattern on the same number, the prize is shared equally.

10.3 If a game cannot be completed because of a technical fault, ticket costs for that game are refunded.

10.4 Chat must be used politely. We may remove chat access from anyone who is abusive, advertises, or shares personal information.

11. Sports betting

11.1 Sports bets are governed by the Betting Rules, which cover how odds are offered, when a bet is accepted, and how bets are settled, voided and made in play.

11.2 A bet is not accepted until it has been confirmed in My Bets. We may decline all or part of a bet before acceptance.

11.3 The maximum payout on any bet or combination of bets is £250,000 per customer per day, unless the Betting Rules state a lower limit for that sport or market.

12. Errors and malfunctions

12.1 If a game malfunctions, all pays and plays on the affected rounds are void and stakes are returned.

12.2 If a bet is accepted at a price that is clearly wrong, for example because of a typing error or a system fault, we will settle it at the correct price at the time it was placed. Where no correct price can be established, the bet will be void.

12.3 If money is credited to your account by mistake, it remains ours and we will remove it. Tell us if you notice this.

13. Fair use and prohibited conduct

13.1 You must not cheat, collude with other players, use software to play automatically, bet on events whose outcome you can influence or already know, or use the Site for money laundering.

13.2 Where we reasonably believe this has happened, we may withhold winnings, void bets, close the account and share information with the Gambling Commission, sports governing bodies or the police.

14. Safer gambling

14.1 Deposit limits, loss limits, time-outs, reality checks and self-exclusion are available in My Account and described on the Safer Gambling page.

14.2 We may contact you, restrict your account or apply limits if we see signs that gambling may be causing you harm, or if we need to check that your gambling is affordable.

14.3 During self-exclusion we will take all reasonable steps to prevent you from gambling with us and will not send you marketing.

15. Dormant accounts

15.1 An account is dormant if it has not been logged into for 12 months. We will write to you before that happens. We do not charge fees on dormant accounts, and any balance remains yours and can be withdrawn at any time.

16. Closing and suspending accounts

16.1 You can close your account at any time from My Account or by emailing us. Any balance will be returned after verification.

16.2 We may suspend or close an account where these terms have been broken, where we are required to by law or by our licence, or where we cannot complete verification. We will tell you why unless the law prevents us.

16.3 On closure, open bets are settled in the usual way and any balance is returned, except where the law or these terms allow us to withhold it.

17. Liability

17.1 Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, or affects your statutory rights as a consumer.

17.2 We are not responsible for losses caused by events outside our reasonable control, including failures of internet connections or of third-party systems that we could not reasonably have prevented.

18. Complaints

18.1 Complaints are handled under the procedure on our Contact & Complaints page. We will give you our final decision within 8 weeks. If you are not satisfied, you may refer the dispute to IBAS, our alternative dispute resolution provider, free of charge.

19. Changes to these terms

19.1 We may change these terms, for example to reflect new regulation or new products. We will tell you about material changes by email or on the Site before they take effect, and ask you to accept them when you next log in. If you do not accept them, you may close your account and withdraw your balance.

20. Law

20.1 These terms are governed by the laws of England and Wales. If you live in Scotland you may also bring proceedings in Scotland.