Help Centre

Press Join at the top of any page and fill in the form. When you submit it we email you an activation link. Click it and you can log in.

Give it ten minutes, then look in spam or junk. Still nothing? Go to the login page, enter your email and password, and use Send a new link in the message that appears. Each new link replaces the previous one.

Use Forgot password. We send a link that works once and lasts 30 minutes. For your security we show the same message whether or not the email address has an account.

Not yourself, because they are tied to your identity check. If there is a mistake, email support@fruityking.co with a photo of your ID and we will correct it.

Yes. Email support@fruityking.co from the address currently on the account and tell us the new one. We confirm the change with both addresses.

After six wrong passwords in a row, logins for that account pause for 15 minutes. Wait, or reset the password, which clears the lock.

The Gambling Commission requires us to confirm your age, identity and address before you gamble. It also protects you: nobody can open an account in your name without your documents.

For ID: passport, UK photocard driving licence or national ID card. For address: a bank statement, utility bill or council tax bill from the last three months. Full details are on Account & Verification.

Most checks are done within one working day. Uploads made on a Friday evening or over a bank holiday can take a little longer. The status in My Account changes from Pending to Verified, and we email you.

The email tells you why. The usual reasons are a cropped corner, glare over the text, a statement older than three months, or an address that doesn't match the one you registered with.

Documents are stored encrypted and are only seen by the verification team. They are kept for as long as the law requires and then deleted. See the Privacy Policy.

Every game on Fruity King is played from your account balance, and we can only let you in once we know you are over 18 and verified.

Open the game and tap the menu or information icon. The paytable shows the return to player figure and the full rules.

The result was decided the moment you pressed spin, on the provider's server. Reopen the game and the round will usually complete or show its result. It will also appear in Game History. If it doesn't, email support@fruityking.co with the game name and the time.

Autoplay, turbo and slam stop features aren't allowed on online slots in Great Britain, and each spin must last at least 2.5 seconds.

Table Games are software-dealt and start when you press deal. Live Casino tables are streamed from a studio with a real dealer or presenter, run to a timer and are shared with other players.

Tap a price to add it to the Bet Slip, type a stake and press Place Bet. A summary appears; press Confirm bet. The bet is then listed in My Bets.

Add selections from different events. Once there are two or more, the slip offers a double, treble or accumulator underneath the singles. Two selections from the same event can't go into one multiple.

Yes. Use the Fractional / Decimal switch at the top of the page or in the menu. If you accept preference cookies we remember your choice.

Prices move, especially in play. The slip shows the old price crossed out next to the new one and won't place the bet until you accept. Tick Accept price changes automatically if you are happy with any movement.

Cash Out is not available on Fruity King at the moment. Once a bet is confirmed it runs until the market is settled.

The bet has reached our trading system and is being checked against your balance and the current market. It changes to Open once accepted, or Rejected if it can't be taken, in which case no money leaves your balance.

Each room shows its ticket price and the maximum number of tickets per game. Prices start at 2p in the morning room.

The prize for each pattern is a share of the tickets sold for that game. The amount is fixed when sales close and displayed before the first ball.

No. Numbers are marked automatically and wins are paid as soon as they happen, even if you have switched tabs.

The prize is split equally, rounded down to the nearest penny.

Slingo borrows the 5x5 grid from bingo but you play it on your own, spin by spin, like a slot. It is under Bingo on this site because many bingo players enjoy it.

Visa debit cards registered in your name. The Payments page always lists what is switched on.

The most common reasons are a credit card (not allowed for gambling in Great Britain), a bank that blocks gambling payments, a deposit limit you have set, or an account that isn't verified yet. The message on screen says which.

Yes, £10.00. The most you can add in one payment is £5,000.00.

We are waiting for your bank to approve it, often in the banking app. If it stays Pending for more than an hour, contact support@fruityking.co with the DP reference.

We review requests the same working day in most cases. After approval, a card payment usually reaches your bank in one to three working days.

Yes, while it is still Pending. Open Transaction History and press Cancel next to it. The amount returns to your balance.

Before larger withdrawals, or if something on the account has changed, we may need to re-check your identity, address or payment card. This protects your money from going to the wrong person.

Withdrawals go back to the card you deposited with. If that card has expired or been cancelled, email support@fruityking.co and we will arrange another route in your name.

As soon as the official result is confirmed. Football is settled at full time, racing once the result is declared weighed-in.

A bet is void if the event is cancelled or not completed within the time allowed, if a player doesn't take part, or if a price was clearly wrong. The stake is returned. See the Betting Rules.

When two or more selections tie for a place that pays, the stake is divided by the number tied and paid at full odds.

If a horse is withdrawn after a market forms, winning bets on the other runners are reduced by an amount based on the withdrawn horse's price.

Email support@fruityking.co with the bet reference. If we made a mistake we re-settle it and adjust your balance.

My Account → Safer Gambling. Choose daily, weekly or monthly and enter an amount. Lower limits apply at once; higher ones after 24 hours.

A time-out is a short break of up to six weeks that ends by itself. Self-exclusion lasts at least six months and can't be undone early.

Register with GAMSTOP for online sites licensed in Great Britain, and ask your bank to block gambling payments.

The National Gambling Helpline also supports friends and family: England and Scotland 0808 8020 133, Wales 0808 2819 265, free and open 24/7.

Current versions of Chrome, Safari, Firefox and Edge on desktop, Android and iOS. Keep your browser updated for the best performance.

Close other tabs, clear your browser cache and try again. Ad blockers and some privacy extensions stop game providers' content from loading; pause them for this site.

For security, forms stop working if a page has been open for a long time. Reload the page and try again.

No. We need to confirm you are in Great Britain, and VPNs hide your location. Games and bets may be blocked while one is on.