Verification

The Gambling Commission requires us to confirm your age, identity and address before you gamble. It also protects you: nobody can open an account in your name without your documents.

For ID: passport, UK photocard driving licence or national ID card. For address: a bank statement, utility bill or council tax bill from the last three months. Full details are on Account & Verification.

Most checks are done within one working day. Uploads made on a Friday evening or over a bank holiday can take a little longer. The status in My Account changes from Pending to Verified, and we email you.

The email tells you why. The usual reasons are a cropped corner, glare over the text, a statement older than three months, or an address that doesn't match the one you registered with.

Documents are stored encrypted and are only seen by the verification team. They are kept for as long as the law requires and then deleted. See the Privacy Policy.